utsavmandalउत्सव मंडळ
Register your mandalMy mandals

Policies

Terms of use

Last updated

utsavmandal.com gives every Ganesh mandal a free web page, and an optional paid own address for 1 month, 6 months or 1 year. These terms are the agreement between you and Shantanu Bombatkar, who runs it.

1. Who we are

utsavmandal.com is run by Shantanu Bombatkar, Pune, Maharashtra (“we”, “us”). “You” means the person who creates an account, and the mandal that person acts for.

These terms, together with our privacy policy, refund policy, delivery policy, community guidelines and donation disclaimer, are the whole agreement between you and us. By creating an account or buying an own address you accept them. Questions: support@myind.ai.

2. Who can use it

  • You must be 18 or older and able to make a binding agreement under Indian law.
  • You must be allowed by the mandal’s committee to put its details online. If two groups claim the same mandal, we may ask both for proof (a committee letter, a registration certificate or a public notice) and decide which account keeps the page.
  • A free account can register up to 2 mandals. While a paid plan is live, the account can have 2, or the plan’s own mandals if that is more (3 at most, with the 1-year plan). A mandal can add up to 15 team members, and each of them accepts these terms when they create their own account.
  • Devotees who only visit pages don’t need an account. The donation disclaimer applies to them.

3. Your account and your team

  • Keep your password and sign-in codes private. We will never ask for them, or for a UPI PIN or an OTP.
  • You are responsible for what happens in your account. The mandal’s owner is responsible for the team members they add and the roles they give them, and can remove anyone at any time from the Team page.
  • When the committee changes, the owner can hand the mandal over to another member. Tell us straight away if you think someone has misused your account.

4. Our role: the mandal publishes, we host

utsavmandal.com is an online platform that hosts pages mandals create. Each mandal writes, uploads and publishes its own page, on utsavmandal.com, on its own subdomain or on its own domain, and is responsible for it. We act as an intermediary under section 79 of the Information Technology Act, 2000 and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, as amended: we don’t choose, edit or approve what a mandal publishes before it goes live, and every mandal page says so in its footer.

  • We don’t verify the facts a mandal publishes: its timings, events, committee, registration, trust status, 80G (section 133 of the Income-tax Act, 2025) approval or any figure in its accounts. A “Verified” badge only means we confirmed the page is run by the mandal it names.
  • We never receive or hold donation money. Donations go straight from the donor’s UPI app to the UPI ID the mandal chose, and any dispute about a donation is between the donor and the mandal.
  • We act on reports and on orders from a court or government agency as the section below describes, and we may use automated checks, such as a check for explicit photos, to keep pages safe.

5. Your mandal’s content

Everything you add to a page (text, photos, timings, events, committee names and numbers, links and videos) stays yours. You give us permission to store it, resize it, show it on your page, in Explore and city lists, in search engines and share previews, and as an example of a real page on our home page. This permission ends when you delete the content, except for copies in backups that are overwritten in the normal cycle. Ask us and we’ll stop featuring your page on the home page within 7 days.

  • Keep timings, the address and event details correct and up to date. Devotees plan their visits on them.
  • Only add a person’s name, photo or phone number if they have agreed to it.
  • Only upload photos, music and videos you took yourself or have permission to use.
  • Text from “Write it for me” is a suggestion written by a computer model. Read it and correct it before you publish: once you save it, it is your content.

6. Donations and your UPI ID

The UPI ID and QR code on your page must belong to your mandal, or to an organiser your committee has authorised to receive money for it. Donations go directly from the donor’s UPI app to that account. utsavmandal.com never receives, holds, routes or takes a share of donation money, and is not a party to any donation.

  • The mandal alone is responsible for the money it receives: its use, its accounts, receipts, taxes, and any refund a donor asks for.
  • Don’t claim that donations qualify for an 80G tax deduction, or that the mandal is a registered trust, unless that is true and you can show the certificate.
  • Show a donor on your page only if they agreed. Before approving an “I donated” request, check that the UTR matches money you actually received.
  • Donations from foreign sources may need registration under the Foreign Contribution (Regulation) Act, 2010.

7. Receipts (pavati) and accounts

If your team records donations, issues pavati receipts or records expenses here, those are your mandal’s own records. You are responsible for their accuracy:

  • each receipt matches money the mandal actually received, with the right name, amount, date and payment mode;
  • cash collected by volunteers is handed over and marked as received;
  • expenses and bill photos are genuine;
  • any public “Where the money goes” summary reflects the real accounts.

A receipt can’t be deleted once it has a number, only cancelled with a reason, so the record stays honest. We don’t audit, verify or certify any mandal’s accounts. A receipt from this service is the mandal’s acknowledgement of a donation. It is not a tax receipt unless your mandal is registered for it and says so on the receipt. Use donors’ phone numbers and addresses only for the mandal’s own work, such as thank-you messages and next year’s collection: never for political messages, marketing for others, or selling.

8. The own-address plan

  • What you get: your own address (for example yourmandal.utsavmandal.com), a Verified badge, a bigger photo gallery, no “Made with utsavmandal.com” card, and the extras listed for your plan at checkout.
  • Price: shown in Indian rupees before you pay: ₹499 for 1 month, ₹999 for 6 months, ₹1,100 for 1 year and ₹4,999 for the 1-year Complete plan, which is never discounted. The 1-year price is a launch offer until 11:59 pm IST on 2 October 2026; after that it is ₹1,999. We aren’t registered for GST, so no GST is added: the amount on the payment screen is the total you pay.
  • How long it lasts, no automatic renewal: 1, 6 or 12 months from the day we approve your payment (a renewal starts when your current plan ends), until 11:59 pm IST on the same date that many months later. The exact date is on your dashboard. Nothing renews and we never charge you again automatically — you can renew it yourself at any time, including after it has ended. Full detail: plans & payments.
  • After the end date: your page moves back to its free link on its own. Everything on it stays, and the address stays linked to your mandal so nobody else can take it.
  • Holding a name: the name you pick is held for 24 hours while you pay by UPI (then 72 hours while we check your proof), or 30 minutes while you pay online. One account can hold one name at a time, and the same name can be held at most 3 times in 7 days.
  • Paying: online through our payment partner (Cashfree Payments or Razorpay, whichever the checkout shows), or by UPI to our own UPI ID followed by the 12-digit UTR, a screenshot, or both, which we check by hand. When and how the address goes live is in the delivery policy; refunds follow the refund policy.
  • The Verified badge means the mandal bought an own address, or that our team marked it verified. It is not a check of the mandal’s registration, its UPI ID or its accounts.

9. What is not allowed

The full list is in our community guidelines. In short, don’t:

  • create a page for a mandal you don’t represent, or pretend to be another mandal or person;
  • post hateful, obscene, violent or illegal content, or content meant to hurt any community’s religious feelings;
  • collect money for anything other than the mandal’s real purposes, or mislead donors;
  • publish someone’s personal details without their agreement;
  • send spam, spread malware, or try to break, overload or scrape the service.

10. Reports, takedown and suspension

Anyone can report a page. We review reports and may ask you to fix something, hide or unpublish content, or suspend the page. A suspended page stops showing immediately and can’t be edited until we restore it. We tell the owner why, and you can challenge the decision through our grievance process.

We act on orders from a court or an authorised government agency within 36 hours, as the IT Rules 2021 require. An own address removed because the page broke these terms is not refunded.

11. Availability and changes to the service

We work hard to keep every page online, but the service is provided “as is” and we can’t promise it will never be interrupted. We may add, change or remove features. If we stop your own-address plan before its end date for any reason other than a breach of these terms, we refund you in proportion to the days left.

12. Limits of our liability

  • We are not responsible for donations or disputes between a donor and a mandal, for content mandals publish, or for services we don’t run: UPI apps, banks, payment partners, WhatsApp, YouTube, Instagram and Google Maps.
  • We are not liable for indirect losses, such as lost donations or lost goodwill, caused by an interruption.
  • As far as the law allows, our total liability for any claim is limited to what you paid us for the own address concerned.
  • You will make good any loss we suffer from a claim about your content or your use of a UPI ID that isn’t the mandal’s.

Nothing here limits rights you have under the Consumer Protection Act, 2019 that can’t be limited by contract.

13. Unpublishing and closing your account

You can unpublish a page at any time from your dashboard. To delete a mandal or your whole account, write to support@myind.ai from the account’s email address. We delete it within 30 days, except the payment records the law requires us to keep (see the privacy policy). We may close an account that seriously or repeatedly breaks these terms.

14. Law, disputes and changes to these terms

These terms are governed by the laws of India. Please raise any complaint with our grievance officer first; we resolve complaints within 15 days. If that doesn’t settle it, the courts at Pune have jurisdiction. This doesn’t affect your right as a consumer to go to a consumer commission.

We may update these terms. The date at the top changes when we do, and we email account holders at least 7 days before a significant change takes effect. If we publish a translation, the English version governs.