Refund and cancellation policy

Cancelling before you pay

Choosing an address reserves it for a short time while you pay. You can change the name or plan, or simply not pay, at any time before paying. Nothing is charged, and the address is released for someone else.

Automatic full refund when we can't deliver

We refund the full amount, without you having to ask, if:

• the address you paid for can’t be given to you (for example, someone else got it first);
• you were charged twice for the same address;
• a payment arrived after you had cancelled that request.

If you prefer, we can instead help you pick another available address at no extra cost.

Refund on request, within 48 hours of going live

Changed your mind? Ask within 48 hours of your address going live and we’ll refund the full amount. Your page then goes back to its free link (utsavmandal.com/@your-link). Everything on the page stays.

After 48 hours, payments are not refunded, except in the cases above or where the law requires it. That is because the address has been reserved for your mandal for the whole season.

How long a refund takes

• We start the refund within 2 working days of it becoming due.
• Online payments are refunded through Cashfree Payments to the same card, bank account or UPI ID you paid from. Banks usually credit it within 5–7 working days.
• Payments made by UPI with a UTR are refunded by UPI to the UPI ID the money came from.

How to ask

Contact us with your mandal’s link and the payment reference, or the UTR. We reply within one working day during the festival.

Donations

Donations made on a mandal’s page go directly to that mandal’s own UPI ID. utsavmandal.com never receives them, so we can’t refund them. Please contact the mandal.